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The Learning Organization
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Press Release:
Emergency Management, Safety and Security
Cannot be Relegated Only to a Few, but Require Comprehensive Organizational
Involvement, Says Management and Training Consultant Claire Belilos
Until recently, managers and property owners in western democracies took it easy in matters of safety, security, and emergency management, economizing in the process. Following 9/11 and its aftermath, they can no longer afford this luxury. Business is “not” run as usual. A scramble to correct the situation leads many to adopt stop-gap measures, appointing only a limited number of managers and employees to provide some sort of safety measure, resulting in dangerous and misleading assumptions of effective organization and control. Incomplete planning and organization can cost many lives and lead to business loss.
(PRWEB)
Vancouver, B.C. December 26 2003--Managing emergencies and
providing safety and security to guests, customers, employees, owners,
and the property itself, requires informed and thorough planning
and organization across the board, with the active involvement of
all departments and employees. This responsibility cannot be relegated
to only a few people in the organization. And these subjects cannot
be considered as a “separate” field, but become an integral part
of all operational functions.
A Safety and Security Committee
must be selected (appointed or elected by the management team),
based on the ability of its members to plan, communicate, train,
coordinate, delegate, implement, supervise, and control the many
aspects related to the prevention and management of safety, security
and emergency situations pertinent to the organization.
This committee must be an active and dynamic force representing
various operational departments (or divisions). Appointment to the
committee should be based on know-how, experience, and the ability
to coordinate, implement and train, rather than rank. Rank-and-file
and supervisory levels often make part of such committees.
The chairperson and vice-chair of the committee establish direct
contact with national (federal) and local government authorities,
obtain updated regulations, information, assistance and guidance
from these authorities who are always glad to provide it. For example,
they can invite the fire department to speak to different departments
about fire hazards and prevention, or invite the police department
to provide training and guidance on matters of security. Government
authorities gladly give training material such as videos, posters,
and print material for distribution.
A regular schedule
is set for training by outsiders and “in house” continuous training
for all departments. Sporadic spot checks
and drills are conducted.
The committee plans ahead for
emergencies, such as fire outbreaks or other manmade or natural
disasters, makes sure specific duties are assigned, such as immediate
reporting to higher management, the security officer in charge,
local authorities (such as the fire brigade). Supervisors and employees
receive clear instructions and training on how to alert and rescue
customers, guests, and visitors, including body count after evacuation,
as well as how to alert other departments and colleagues. The key
concern in all cases of disaster is to avoid panic. Sometimes more
lives are lost due to panic than to the emergency itself.
A fail-proof communications network is set up, decided upon, different
departments and individuals are assigned roles with clearly written
explanations of, and discussions on, duties to perform in such events.
People are taught to constantly keep aware of risks and hazards,
and are trained on how to proceed, including providing feedback
to the committee who can then take corrective measures.
The most important point to remember when organizing for emergency
handling, safety and security, is that this is not the work of a
few but an overall organizational effort.
Though basic
principles are the same, actual planning and organization differ
from one organization to the other, depending upon its setup, nature,
type of clientele, type of service, staffing, management and employee
profiles. Claire Belilos of CHIC Hospitality Consulting Services,
specializes in tailoring the required setup, strategies, and training
programs to answer the needs of the operation itself.
For additional information and consulting assistance, contact: Claire
Belilos in Vancouver, B.C., Phone (604)687-8442 (Attention: pacific
time zone) Contact us through our contact form at http://www.easytraining.com/contact.htm
More on
safety and security per se at http://www.easytraining.com/safety.htm
To ease communications
and receive priority attention, please provide full details when
contacting.
Copyright © 2003 Claire Belilos
Reprints for commercial purposes are not allowed. For special permission,
contact Claire Belilos through http://www.easytraining.com/contact.htm stating full information
with valid company e-mail, URL and actual "physical" address.
Home Page: http://www.easytraining.com
CHIC Hospitality Consulting,
founded in 1992, is a boutique-style consulting which always provides
the “best fit”, with a focus on: people management, training and
development, training design, training and coaching trainers, creation
of effective human resources strategies and tools, formulation of
policies and procedures, customer service organization and training,
and hospitality operations.
The above guideline was written
based on actual successful experience and in no way constitutes
liability on the part of CHIC Hospitality Consulting Services or
its owner.
###
Claire Belilos, CHIC Hospitality
Consulting Services, Home page: http://www.easytraining.com specializes in Hospitality,
human resources strategies, organizational training and development,
Customer Service and problem-solving. Workshops offered: "Quality
Service" and "The Design and Delivery of Training".
Evaluations, policies, manuals, job, and training tools are customized
to fit the specific needs of an organization. List yourself
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CHIC Hospitality
Consulting Services
#2007-1011 Beach Avenue, Vancouver, B.C.
V6E 1T8, Canada
Tel: (604) 685-8449/ 687-8442 PST
Contact:
http://www.easytraining.com/contact.htm